FAQs
 
 
Q. Is the Payment Gateway on the Regal Cake Website Secure?
A.  Yes, We use SSL (Secured Sockets Layer) and MD5 (Message Digest Algorithm 5) technologies to ensure the privacy of your personal information. For more details, refer to our Privacy Policy (http://www.regalcakegallery.com/staticpage/privacy-policy.aspx).  
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Q. How far in advance do I need to place my order?
A. We recommend placing your order at least 2 weeks in advance (we accept orders up to 9 months in advance). Rush orders are accepted depending on availability (fees may apply).
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Q. Can I place an order over the phone?
A. If you are ordering for local pick-up or delivery you may call us at (888) 747-CAKE (2253). Please have a credit card ready. You must order online for cakes and other products that are shipped.
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Q. What is your shipping policy?
A. Please see shipping policy page (http://www.regalcakegallery.com/staticpage/shipping-policy.aspx).
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Q. What type of payment do you accept?
A.  For in-store sales, we accept cash, credit card (Visa, MasterCard, American Express, and Discover), and debit card. We accept credit card, with signed credit card authorization, for sales over the phone. Online sales must be completed with credit card. Checks are accepted for in-store sales and sales over the phone so long as they are received at least 3 weeks prior to the date needed. We do not accept out-of state checks.

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Q. Do you make custom designs?
A.  Yes, just click on "Custom Order" and upload your design/picture/sketch and a description of your idea. Someone will contact you within 2 business days.

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Q. Do you need to make an appointment for cake tasting? (For local customers only)
A.  No, but we highly recommend that you do to avoid waiting.

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Q. Do I have to pay for samples? (For local customers only)
A.  No, our samples are free of charge. You can also make a special sample request, just call us at least 1 week in advance and ask for your free samples (up to 3 different flavor requests).

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Q. How far do you deliver?
A.  Local delivery is available for most areas within 60 miles, including Los Angeles, Orange and Ventura County of California.

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Q. What is the smallest size I can order?
A.  Minimum order feeds 25 - 40 people. If you are looking for a smaller size please call us at (888) 747-CAKE (2253).

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Q. Do you have more designs available?
A.  Yes, we have hundreds of designs available for view in our showroom.

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Q. Is there a cancellation fee?
A.  Yes, there is a 10% cancellation fee on the total amount for all cancellations. No money will be refunded on cancellations made 4 business days or less prior to Shipping/Deliver/Pick-Up date.

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